We offer worldwide shipping! Delivery times vary depending on your location, typically taking 5-13 working days, though it may take longer in some regions. Please note that the delivery company is responsible for the condition of the package upon arrival, and unfortunately, we cannot guarantee the box will remain in perfect shape after shipping.

Q: What is the Yooki V4 Blind Box?
A: The Yooki V4 is part of the "Take a Bite of Bear" Plush Series Blind Box, featuring collectible vinyl and plush dolls. Each box contains a random figure from a set of 6 regular designs and 1 rare (secret) design. The figures are approximately 10-12 cm tall and made from materials like ABS plastic, polyester, and PVC.

Q: What are the different designs in the Yooki V4 series?
A: The Yooki V4 "Take a Bite of Bear" series includes the following designs: Strawberry Bear, Taro Bear, Cookie Bear, Cheese Bear, Popsicle Bear, Cream Bear, and one secret rare figure. Each blind box contains one random figure.

Q: Can I choose a specific figure when ordering a blind box?
A: No, due to the nature of blind boxes, the figure inside is randomly selected, and you cannot choose a specific design. This adds to the surprise and excitement of unboxing

Q: What materials are used in the Yooki V4 toys?
A: The Yooki V4 toys are made from high-quality materials, including ABS plastic, 100% polyester for plush elements, and PVC. Some figures may include metal components for accessories.

Q: Can I return or exchange a Yooki V4 blind box if I don’t like the figure I received?
A: Due to the random nature of blind boxes, returns or exchanges are not accepted for personal preferences or not receiving a desired style once the box is opened. However, if the box remains sealed and you believe there’s an issue, please contact our customer service within 5 days of receipt with your order number and unboxing video.

Q: How should I store or care for my Yooki V4 figures?
A: To maintain your Yooki V4 figures, keep them away from direct sunlight and extreme temperatures to prevent color fading or material damage. Gently clean with a soft, dry cloth if needed. Avoid exposing plush elements to moisture.

We want you to be thrilled with your Yooki V4 purchase! However, due to the nature of blind box products, please review our return policy carefully:

Unopened Blind Boxes: Returns are accepted for unopened Yooki V4 blind boxes within 30 days of receipt, provided the packaging is intact and in its original condition. Please contact our customer service with your order number to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Opened Blind Boxes: Due to the random nature of blind boxes, we cannot accept returns or exchanges for opened Yooki V4 boxes based on personal preference or receiving an undesired figure.

Defective or Incorrect Items: If your Yooki V4 figure is defective or you received an incorrect item, please contact customer service within 30 days of receipt. Provide your order number, photos, and an unboxing video clearly showing the issue. If approved, we will provide a prepaid return label and arrange a replacement or refund, subject to availability.

Damaged Packaging: The delivery company is responsible for the condition of the package upon arrival. If the outer box arrives significantly damaged, please document the damage with photos and contact the delivery service within 24 hours.

Non-Returnable Items: Items marked as final sale or promotional products are non-returnable unless defective.

To initiate a return, please email our customer service team with your order details and any required documentation. Refunds will be processed to the original payment method within 30 days after we receive and inspect the returned item.